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FAQ
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.
Are you owned by a company that tests on animals?

No, we are not affiliated with any other beauty company.

Do you use parabens in your products?
No way! We use the best possible ingredients in our products, including natural oils, fruit and vegetable butters, and thoughtful formulation with minimal to no preservatives.
Are your products vegan?

Our line is over 60% vegan, including some of our best-sellers like Holographic Stick, CoolingWater, and Blur Stick. You can find a full list of our vegan products here.

What is Milk Melt Technology?

We’re glad you asked. Milk Melt Technology is our secret weapon formula made up of a unique blend of coconut waxes that melt into skin on contact with body heat. That means your makeup blends seamlessly into your skin, rather than sitting on top of it. And who doesn’t want that?

How do you suggest applying your products?

We suggest using your fingertips to help Milk Melt Technology best blend into skin. It also makes for quick and easy application that can be done anywhere—like, in the back of a cab when you only have five minutes. All of our products are made to be used without brushes or tools, but if you just can’t part with your favorite fan or blender, we won’t hold it against you.

How do I know what shade is right for me?

Can’t make it to a store to try out your shade? Hit us up at hello@milkmakeup.com or call us at 1-888-686-MILK Mon.–Fri. 9am–5pm and we’ll help you out.

Where is my order?

Orders placed at milkmakeup.com will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us at hello@milkmakeup.com or speak to someone directly at 1-888-686-MILK Mon.–Fri. 10AM–6PM EST.

How much is shipping?

Zero. We currently offer free UPS Ground shipping within the continental U.S. We also offer expedited shipping if you just can’t wait—you can find all pricing and details for that on our shipping page.

Do you ship internationally?

Not yet, but we’re working on it! We apologize for any inconvenience in the meantime. Please note that we do not currently ship to to freight forwarding locations, hotels, PO Boxes, Military (AFO/FPO), or Puerto Rico. If you would like to receive an email notification when we are available in your country, you can sign up here.

What is your returns policy?

We want you to love our products as much as we do. If you have purchased your products on milkmakeup.com and are not satisfied with your purchase for any reason, we will be happy to process an exchange or refund. Feel free to email us at hello@milkmakeup.com; or call us at 1-888-686-MILK Mon. – Fri. 9am – 5pm EST and we’ll help you out.

 

If you purchased Milk Makeup from one of our retailers and are unhappy for any reason, please contact the retailer directly with your proof of purchase as we are not able to issue a refund or exchange.

This item is a gift. Will it include the price?

Never. Our packing slips include only the order items and order number for this exact reason.

I entered the wrong email address for my order. What should I do?

Not a prob. Send us an email at hello@milkmakeup.com or call us at 1-888-686-MILK Mon.–Fri. 9am-5pm and we’ll be happy to help.

I’m a blogger and want to review your products — how can I request samples?

You can submit a request by sending us links to your website and social channels and filling out this form.

I work for a magazine or publication — who can I talk to about products and brand news?

Hit us up at pr@milkmakeup.com. We would be happy to answer questions about the brand and consider sample requests.

Do you offer a pro program or discount code?

We do not at the moment, but make sure to follow us on social in case that ever changes.

Where can I purchase your products in person?

Milk Makeup is available in select Sephora and Urban Outfitters stores. We can also be found at Birchbox SOHO. To find a location nearest you, please search our Store Locator.

How do I find out about new products?

The best way to find out about new products, brand news, and other cool stuff is to sign up for our mailing list. Promise we won’t blow up your inbox.

Can I get a sample?

For sure. We give away select samples with purchases on milkmakeup.com and are in sampling programs through Sephora, too. For the most up-to-date info on our available samples, join our email list.

What do you do when it comes to sustainability?

Our packaging is 100% recyclable.

Can I purchase the stickers separately?

We don’t sell them separately but we do include them with each order.

I want to work for you, how can I apply?

We love that you are interested in working with us! Please send your resume to Careers@milkmakeup.com.

Got any other questions? Hit us up at hello@milkmakeup.com and we’ll help you out.